Terms of purchase.

 Questions or complaints:

We make every effort to meet the expectations of our customers. However, if you have a question or complaint please contact us at: 4 Cornwall Place, Mumbles, Swansea SA3 4DP, UK or telephone +44 (0)1792 368080 or email us at mail@redhousequilting.com. To address your query we will need to know your order number and the product code in question plus your name and telephone number. Please allow 2-3 working days for us to respond to your enquiry.

Prices:

All prices are in UK pounds sterling. No other currencies are accepted this time. VAT is included in the prices on our website. We reserve the right to increase VAT charged in line with the Bank of England rates.

Gift vouchers:

Red House Quilting gift vouchers can be purchased in £5 and £10 denominations by telephone or e-mail order. These vouchers will be despatched by Royal Mail first class post of Royal Mail international mail service as appropriate within 2-3 working days of the order being placed. Gift vouchers are not redeemable for cash at our shop in the UK or at our online shop.

Fabric colour:

All our fabrics are 100% cotton. Image colours from our website may vary from actual fabric colours so please use the images in our online shop only as a guide, please do not use them to colour match fabric. Once a fabric purchased from Red House Quilting has been washed it is not returnable and no refunds will be given for fabrics that have been washed.

Returns and refunds:

Damaged or incorrect goods: Please contact Red House Quilting within 7 working days of your order being delivered if the good(s) in that order are damaged, defective or incorrect. In this unlikely event we will refund the cost of the good(s) plus the delivery charges incurred by you, the customer, in returning the goods to us. We check all items returned to us and the corresponding order placed. If we cannot find a fault in the goods or order placed we reserve the right to re-charge you for the item(s) and to recover any costs incurred in it's delivery back to us.

Unsuitable goods: If you are unhappy with your purchase/it is unsuitable you can return the item to us. Customers have the right to withdraw from the purchase of an item within 7 working days after delivery. The item must be in its original condition. We cannot accept returns of kits or books where the product manufacturers' packaging has been damaged. Please note that the customer is responsible for the costs of returning the items to us in this case. This does not affect your statutory rights.

Privacy Policy:

We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart; once you have selected an item and to store delivery addresses. Data collected by this site is used to fulfil customer orders and for delivery purposes.

 
Red House Quilting at 4, Cornwall Place, Mumbles, Swansea, SA3 4DP, UK
Telephone: 01792 368080 E-mail: mail@redhousequilting.com